Live chat software for website live chat customer support - Textchat

 

Live chat are often an excellent addition to your customer support, so it’s definitely worth considering installing it on your e-commerce store.

 

If you’re running your store on Shopify, my suggestion would be to do the Help Center app that gives a live chat solution additionally to an intuitive FAQ builder and user-friendly help desk ticketing system. It’s worth mentioning that it’s constantly improving and can offer even more valuable functionalities within the future. Besides, Help Center is one in every of the top-rated customer service apps on Shopify store, with many positive reviews from happy users.

 

So that’s my main point – it’s worth considering because Help Center offers over just a live chat, it’s a tool that may improve the general quality of customer service, not just make communication more convenient and faster.

Let’s undergo some benefits it can user in more detail:

 

1. The faster the response, the happier your customers. People are already wont to instant messaging so it’s no wonder that live chat has its place in customer service, too. People want their answers now and live chat can eliminate the inconvenience of long response times.

 

2. A tool not just for customer support except for sales also. Live chat may be a good way to show website visitors into customers since it’s great for improving engagement rates. Whether it’s offering assistance once shoppers enter the shop or lending a hand in making some specific decisions, you'll be able to use it during the full shopping journey.

 

3. Reduced customer service costs. Various researches reveal that a live chat are often from 17% to 33% cheaper than, for example, phone support. It’s mostly because agents can engage in multiple conversations and help quite one site visitor simultaneously, which might never work with phone support. It also requires fewer people to control.

4. Competitive advantage. Although the demand for fast communication is on the increase, too many companies are still taking this channel with a pinch of salt. So those that are willing to require advantage of a live chat is already one step further than their competitors who don’t.

 

Textchat

https://www.textchat.com/